Call center and contact center

The high level of specialization and the partnership with UNIFY, Voxtron Jabra and Telenia, allowed SIME Telecomunicazioni to provide complete call center and contact center solutions customized by:
- Prior analysis to verify customer's requirements based on both the current and the futureinfrastructure
- Service design: it covers a wide range of solutions, from the implementation of a simple call pickup group to the Multi-level IVR Call Pickup Group with waiting time signaling, integration with external CRM platforms, Automated Attendant systems
- Operators’ services: call queuing management, multi queue operators, headphones, phoneless stations, bar operator with CRM integrations, multi-level reports, support for blind operators
- Personalized assistance: automation, customized changes and support.