The high level of specialization and the partnership with UNIFY, Voxtron Jabra and Telenia, allowed SIME Telecomunicazioni to provide complete call center and contact center solutions customized by:
- Prior analysis to verify customer's requirements based on both the current and the futureinfrastructure
- Service design: it covers a wide range of solutions, from the implementation of a simple call pickup group to the Multi-level IVR Call Pickup Group with waiting time signaling, integration with external CRM platforms, Automated Attendant systems
- Operators’ services: call queuing management, multi queue operators, headphones, phoneless stations, bar operator with CRM integrations, multi-level reports, support for blind operators
- Personalized assistance: automation, customized changes and support.